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PRIVACY POLICY

Your Privacy Matters to Us

We are committed to protecting your personal information and being transparent about how we collect, use, and share your data when you use our services.

Last Updated: January 1, 2025 | Effective Date: January 1, 2025

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Table of Contents

1. Introduction

Welcome to SkullTronix, operated by Festive Motion (“we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make purchases, or interact with our services.

SkullTronix specializes in professional-grade animatronics designed for haunted attractions, theme parks, and entertainment venues. We are committed to protecting your privacy and maintaining the trust you place in us.

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What This Policy Covers

This policy applies to all information collected through our website, e-commerce platform (WooCommerce), customer service interactions, and related services.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily provide when you:

  • Create an Account: Name, email address, username, password, phone number
  • Make a Purchase: Billing and shipping addresses, payment information, order history
  • Contact Us: Name, email, phone number, message content, company information
  • Subscribe to Communications: Email address, communication preferences
  • Participate in Surveys: Feedback, preferences, demographic information
2.2 Information We Collect Automatically

When you use our services, we automatically collect:

  • Device Information: IP address, browser type, operating system, device identifiers
  • Usage Data: Pages visited, time spent, click patterns, referral sources
  • Location Information: General geographic location based on IP address
  • WooCommerce Data: Shopping cart contents, purchase behavior, product preferences
2.3 Information from Third Parties

We may receive information from:

  • Payment processors (transaction data)
  • Shipping companies (delivery information)
  • Marketing partners (lead generation)
  • Social media platforms (when you interact with our content)

3. How We Use Your Information

3.1 Primary Business Purposes
  • Order Processing: Fulfilling orders, processing payments, shipping products
  • Customer Service: Responding to inquiries, providing technical support
  • Account Management: Creating and maintaining your account, authentication
  • Product Development: Improving our animatronics and services
3.2 Marketing and Communications
  • Sending promotional emails about new products and seasonal collections
  • Notifying you about sales, special offers, and industry events
  • Providing personalized product recommendations
  • Sharing industry insights and technical resources
3.3 Legal and Security Purposes
  • Preventing fraud and ensuring payment security
  • Complying with legal obligations and regulatory requirements
  • Protecting our intellectual property and business interests
  • Maintaining website security and preventing unauthorized access

4. How We Share Your Information

4.1 Service Providers

We share information with trusted third-party service providers who help us operate our business:

  • Payment Processors: Stripe, PayPal, and other payment gateways
  • Shipping Companies: FedEx, UPS, USPS for order fulfillment
  • Email Services: Marketing automation and transactional email providers
  • Analytics: Google Analytics and other website analytics tools
  • Cloud Storage: Secure hosting and data storage services
4.2 Business Transfers

In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of the transaction.

4.3 Legal Requirements

We may disclose information when required by law, court order, or to protect our rights and safety.

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We Do Not Sell Personal Data

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Cookies and Tracking Technologies

5.1 What Are Cookies

Cookies are small text files stored on your device when you visit our website. We use cookies to enhance your browsing experience and provide personalized services.

5.2 Types of Cookies We Use
  • Essential Cookies: Required for website functionality, shopping cart, and checkout process
  • Analytics Cookies: Help us understand how visitors use our website
  • Marketing Cookies: Enable targeted advertising and measure campaign effectiveness
  • Preference Cookies: Remember your settings and customization choices
5.3 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality, including your ability to make purchas

5.4 Third-Party Cookies

Our website may include cookies from third-party services such as:

  • Google Analytics (website analytics)
  • Facebook Pixel (advertising)
  • YouTube (embedded videos)
  • Customer review platforms

6. Data Security

6.1 Security Measures

We implement comprehensive security measures to protect your information:

  • Encryption: SSL/TLS encryption for data transmission
  • Secure Hosting: Industry-standard secure data centers
  • Access Controls: Limited access to personal information on a need-to-know basis
  • Regular Updates: Keeping software and security systems current
  • Monitoring: Continuous monitoring for security threats
6.2 Payment Security

We use PCI DSS compliant payment processors and do not store complete credit card information on our servers.

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Security Notice

While we implement strong security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but continuously work to protect your information.

7. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services and maintain your account
  • Comply with legal obligations and tax requirements
  • Resolve disputes and enforce our agreements
  • Support product warranties and customer service
7.1 Retention Periods
  • Account Information: Until account deletion or 7 years of inactivity
  • Transaction Records: 7 years for tax and accounting purposes
  • Marketing Communications: Until you unsubscribe
  • Website Analytics: 26 months (Google Analytics default)

8. Your Privacy Rights

8.1 Universal Rights

Regardless of your location, you have the right to:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal information (subject to legal requirements)
  • Opt-out: Unsubscribe from marketing communications
8.2 Additional Rights (GDPR/CCPA)

If you’re in the EU, UK, or California, you may have additional rights:

  • Data Portability: Receive your data in a portable format
  • Restriction: Limit how we process your information
  • Objection: Object to processing based on legitimate interests
  • Automated Decision-Making: Opt-out of automated profiling

9. International Data Transfers

Our services are operated from the United States. If you are located outside the US, your information will be transferred to and processed in the United States.

We ensure appropriate safeguards are in place for international transfers, including:

  • Standard contractual clauses approved by regulatory authorities
  • Adequacy decisions by relevant data protection authorities
  • Appropriate technical and organizational security measures

10. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to remove such information from our systems.

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Parental Notice

Our animatronics are designed for professional entertainment venues and may not be suitable for young children. Always supervise children around our products.

12. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors.

When we make material changes, we will:

  • Post the updated policy on our website
  • Update the “Last Modified” date
  • Notify you via email if you have an account with us
  • Provide prominent notice on our website

Your continued use of our services after any changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about these Privacy Policy or need legal assistance, please contact us:

📧 Legal Questions?

We’re here to help with any terms-related inquiries or concerns
Call Now: SKULL-TX
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Mailing Address:

SkullTronix 
13810 FNB Parkway, Suite 100 Loading Dock
Omaha NE 68154

Phone:

+1 402 2531991

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Ready to Bring Your Vision to Life?

Our team of creators and engineers is here to help you create show-stopping entertainment that delivers playful dread, spooky delight, and immersive experiences for your audience.