SUPPORT

Safety and Usage Guidelines

Important safety information to ensure proper operation and longevity of your Festive Motion products

⚡

Setup & Operation

Ensure the skull is centered and in the down position before operating
Ensure the skull movement is not obstructed
Place equipment on a stable, level surface
Maintain minimum clearance of 10.2 cm (4 inches) on all vented sides for proper ventilation
Do not stack equipment or place too close together to avoid re-circulated air
Never lift your skull by the neck – always use the base

🔌

Electrical Safety

Ensure cables are not stepped on or create tripping hazards
Connect all cables to correct connectors before applying power
Do NOT plug PIR cable into Audio jack
Do not plug/disconnect PIR device with power applied
Do not use AC powered equipment during electrical storms
Periodically touch unpainted metal to dissipate static electricity

🌡️

Environmental Conditions

Operating temperature range: 32°F to 100°F
Keep away from radiators and heat sources
Do not use in wet environments (bathrooms, pools, wet basements)
Avoid placing on soft surfaces (beds, sofas, carpets)
Store in cool, dry environment
Avoid prolonged direct sunlight exposure

🧹

Cleaning & Maintenance

Disconnect from electrical outlet before cleaning
Clean with soft cloth dampened with water only
Do not use liquids or aerosol cleaners
Do not spill food or liquids on equipment
Do not insert objects into air vents or openings
No user serviceable parts inside

📦

Storage Guidelines

Store skull on its side to remove neck strain
Use bubble-wrap as bedding for side storage
If upright storage needed, place 3″ x 5″ cardboard under jaw for support
Remove all batteries if storing longer than 6 months
Avoid prolonged UV exposure – can make 3D printed parts brittle
Store in neutral position to prevent component strain

🎨

Painting & Customization

Use flat, non-glossy acrylic paint only
Do NOT paint the sensor lens on PIR module
Tape over electrical connectors before painting
Protect any areas you don’t want painted
Allow proper drying time before operation
Test all functions after painting is complete

🛡️

Warranty Information

2-Year Limited Warranty

As of January 1, 2024, all new SkullTronix products include a comprehensive 2-year limited warranty.

Coverage

Manufacturing defects and normal wear under proper usage conditions

Repair Process

$60 minimum evaluation fee, $15/hr additional labor in 15-minute intervals

10-Day Guarantee

Free replacement/repair if product arrives broken or inoperable

Turnaround

Warranty repairs typically completed within two weeks

Note: Customer responsible for shipping both ways. Abuse or damage beyond our control not covered. We reserve the right to change prices, routines, and specifications without notice.

Questions About Safety or Setup?

Our technical support team is here to help ensure your Festive Motion products operate safely and effectively.