All sales are final
FestiveMotion products are often custom built and programmed for haunted attractions, escape rooms, trade shows, and seasonal installs. For that reason, we do not accept returns or exchanges of non-defective merchandise.
There is no return window for change of mind, unused inventory after an event, ordering too early for Halloween, or similar non-defect reasons.
For non-defective orders:
- No refunds
- No exchanges
- No restocking fees (returns are not offered)
- Return shipping does not apply
Defective, damaged, or DOA items
Problems with manufacturing defects, dead-on-arrival (DOA), or shipping damage are handled under our Warranty Coverage, not as a standard return.
Please contact us as soon as possible after delivery:
Email: info@festivemotion.com
Phone: +1 402 253 1991
Full details — including arrival/DOA timelines, repair or replacement, evaluation fees, and who pays shipping for warranty service — are in our Safety & Usage Guidelines (Warranty Coverage): https://festivemotion.com/safety
How Returns relate to Warranty
| Situation | Policy |
|---|---|
| Non-defective product (change of mind, post-event, etc.) | All sales final — no return |
| Shipping damage / DOA / manufacturing defect | Warranty Coverage (see Safety & Usage Guidelines) |
Buying from FestiveMotion means you understand seasonal and custom products are not returnable when they work as described. Warranty remains available for covered defects and damage as published on the site.